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General Statement of Privacy Policy

We may in the course of your use of this website and your shopping experience with us, collect and use personal information provided by you to us. While we may use this personal information to improve your service experience with us, we are committed to protecting the privacy of your personal information and the details of your shopping behaviour and preferences. This personal information will remain confidential and will not knowingly be disclosed to or made available to anyone outside of our organization except as set out in this privacy policy. Within our organization, only those people that require access to your personal information for the purposes described below will have access to that information.

Collection of Information

We will collect only such personal information from you as may be required to permit us to fulfill the purposes set out below. Such information may include your name, address, email address, telephone numbers, and shopping or product preferences. We will collect this information to authenticate your identity, to improve your shopping experience, to understand your preferences for the types of products and services that we offer, to administer our promotions and programs (including our "Thank You Card" program), to communicate with you and to process payment for our products and services. In addition, we may collect additional information from you from time to time for purposes ancillary to those set out above. By providing personal information to us, by using our services and by participating in any programs that we may offer from time to time, you consent to our use of information disclosed by you for the purposes identified above.

We may also log non-personally-identifiable information including IP address, profile information, aggregate user data, and browser type, from users and visitors to this website. This data is used to manage the website, track usage and improve the website services. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and notices to users. User IP addresses may be recorded for security and monitoring purposes.

We may also use your address and email address to send sales, updates, a newsletter or news regarding our products or services.

Over the course of our relationship, information will be created that was not intended but merely resulted from the regularity of transactions between us. We are committed to honest and open communication and will make your personal information available to you upon request.

Children

We do not intend to collect any personal information from children under the age of eighteen. If a parent or guardian of a child who has provided us with such personal information would like the information deleted from our records, he or she should contact us at the email address listed at the bottom of this policy statement. We will then delete the child's personal information from our files.

Use of Cookies

We may use cookies to store visitors' preferences and to record session information, to ensure that visitors are not repeatedly offered the same page content and to customize newsletter, promotional, and Web page content based on browser type and user information. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set -- each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences -- however, you may be required to enable cookies from us in order to use most functions on the site.

Links

Any personal information that we do collect is for internal purposes only. We do not sell nor share your personal information with any external organization except to authorized electronic commerce service providers to process online payment. You will be subject to the privacy policies of such service providers, however we will strive to ensure that such policies offer a level of protection of your personal information comparable to this policy. Your name will not find its way onto any mass circulation databases and there will not be any new forms of "junk mail" in your mailbox because of your involvement with us.

Use and Disclosure of Personal Information

We do not intend to collect any personal information from children under the age of eighteen. If a parent or guardian of a child who has provided us with such personal information would like the information deleted from our records, he or she should contact us at the email address listed at the bottom of this policy statement. We will then delete the child's personal information from our files.

Notwithstanding the above, we may disclose personal information to a third party if such disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by us, whether or not a response is required by applicable law; (2) to protect the safety of members of the public and users of the website. We reserve the right to disclose personal information to any prospective successor in interest that is in good faith contemplating the acquisition of our business or substantially all of our assets. We further reserve the right to transfer all such personal information to such prospective successor in interest in the event of a sale, amalgamation, continuance or other transfer or conveyance of our business or substantially all of our assets.

Retention and Safeguarding Your Personal Information

We will retain your personal information for as long as it is required to fulfill our obligations to you as our customer. We will take all necessary and reasonable measures to safeguard that information from any unauthorized access. We use industry-standard encryption technology and advanced firewall systems to deter unwanted intruders.

Even the most sophisticated systems have been "hacked into" so our best defence is to delete information on our system that would benefit anyone other than you and us. Hard copies of personal information are stored in a secure area at our offices, and are only made available to authorized personnel.

Who is Accountable to Ensure that Information is Kept Confidential

While our entire company understands and respects your personal privacy, our Corporate Media Director is our appointed privacy officer and is specifically responsible for ensuring your personal information remains confidential.

Consumer Access to Their Personal Information

We are committed to keeping you informed and to ensuring the accuracy of your personal information. At your request we will provide you with details of all of your personal information which we have, what it is being used for, and to whom it has been disclosed. In some limited cases, we may be unable to access or provide some specific information. We will provide reasonable rationale for any inability to release information.

You may by sending us a written request requiring that your personal information be deleted from our databases, or you may request that your personal information be updated or corrected to amend any inaccuracies.

Ultimately, if you are unhappy with our privacy policy or the service as a whole you can discontinue the service at any time and request that your personal information be removed.

Contacting Us

If you have any privacy complaints, questions about our privacy policy or privacy practices, or if you wish to amend, delete or update your personal information, please contact us at privacyofficer@supplementscanada.com , or at the following address:

Supplements Canada Customer Service Centre
100 - 10327 - 178 Street
Edmonton, AB, T5S 1R5
Email: privacyofficer@supplementscanada.com

**The products and the claims made about specific products on or through this site have not been evaluated by SupplementsCanada.com or Health Canada and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Information about each product is taken from the labels of the products or from the manufacturer's advertising material. SupplementsCanada.com is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes. Sport supplementation should be used by persons 18 years and older.